Frequently Asked Questions
How old do I have to be to order from The Sensualist?
U.S. law requires that you be at least 18 years old to order from The Sensualist. By using this site, you confirm that you are at least 18 years old.
What are my payment options?
We accept all major credit cards, Paypal, Amazon Pay, Google Pay.
Due to the personal nature of our products, we do not accept returns. If your order arrives with a damaged or defective product, please send us an email to resolve within 30 days. After 30 days, contact the product manufacturer.
How will my order show up on my statement?
Orders will appear on statements as “LCMN Products”.
Do you offer discreet packaging?
Yes, your order will come in a plain mailer/box. The return label will read “LCMN Products”.
Where is my order?
Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 7 days after the order is received.
We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us at firstname.lastname@example.org with any questions you may have.
Do you ship to my location?
The Sensualist ships to all U.S. states where sex toys are allowed to be distributed.
We now ship to the U.K. and Canada too where sex toys are allowed to be distributed! Please note that prices on our site all are shown in US dollars.
Tell me about shipping costs...
U.S. shipping is $7 flat rate for orders under $49. On orders $49+ your purchase ships free within the U.S.!
All shipping to Canada is a $20 flat rate. We offer free shipping to Canada on orders $150+.
For international orders, The Sensualist is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from USPS to the local carrier in your country or air and ground transportation strikes or delays, nor any extra fees, customs or back end charges once the package has exited the United States.
Any import duties, taxes or brokerage fees due at the time of delivery are the sole responsibility of the recipient. We do not provide estimates of any duty, VAT, taxes, or clearance charges that may be applicable outside of the U.S. as these are specific to each destination country. Buyer is solely responsible for understanding and complying with the import requirements of the destination country.
I need my order ASAP, can I expedite shipping?
We will make every effort to expedite your order but cannot guarantee expedited delivery. Please contact us at email@example.com with your order number as soon as it is placed, and we will do our best to expedite shipping.
Do you sell gift cards?
Yes we do! Click here to purchase.
The Sensualist is strict with our ingredient and material standards. We go to great lengths to research and test products in an effort to curate the highest-quality products. None of our products contain parabens or phthalates.
For information on our approved materials and which ones to avoid, check out our material guide.
A list of ingredients can be found on each product page. Please read carefully before purchasing. It is recommended to test skin care products on the inside of your arm before use on the vulva. Discontinue use if reaction occurs. The Sensualist is not liable for any reaction to products.
Which lube can I use?
Here’s a general guide for choosing lubricant. Do your research and choose lubricants without irritating ingredients like: Glycerins, Nonoxynol 9, Petroleum Oils, Polyquaternium-15, Benzocaine, Sugars & Sugar Alcohols. Do not use flavored, scented or lubricants that claim to “tighten”.
Water-based: Good for general use. Can be used with any type of toy. One drawback of water-based is that they absorb into the skin quickly and may require frequent reapplication. For this reason, they are better suited for vaginal use than anal.
Silicone: Good for general use but especially great for anal toys and anal sex. Silicone lubricants don’t dry out quickly and provide more slip than water-based. However, silicone lubricants are not recommended for use on silicone toys as they can bind to the material and change the surface of the toy.
Hybrid: These are water-based with a small amount of silicone added. Hybrid lubes are like the best of both silicone and water-based worlds. Just make sure you research as always, and ensure the manufacturer hasn’t slipped in any questionable ingredients.
Oil-based: Only choose natural, plant-based oils. Regular, pure coconut oil is a great, convenient option because it’s naturally anti-fungal, anti-inflammatory, anti-bacterial. Just make sure your coconut oil is pure, organic and unrefined. Oil-based lubricants are not compatible with latex condoms, so only use them with your personal sex toys, or partners you are fluid-bound with. Oil-based lube can stain your sheets or clothes so take care when using.
How do I clean my toy?
Generally, mild soap and water is recommended for all products. Do not place in the dishwasher. Do not boil products with motors or battery cavities. We do not recommend the use of “toy cleaner”. For further questions, please email us at firstname.lastname@example.org
Are all toys waterproof?
The toys that are waterproof are marked as waterproof. If a toy is marked as waterproof it is safe to use in the bathtub or shower. Never use any toy in very hot or boiling water. If a toy is marked as water resistant we do not recommend submerging it in water. Toys with a built-in charger or plug should never be used near water and spot-cleaned only while unplugged. Again, The Sensualist in not liable for any injury resulting from the use or misuse of any product.
I lost my toy charger, can I buy a new one?
We don’t carry replacement chargers. Please contact the brand manufacturer directly and they will be able to assist you.
What if the product I purchased causes an allergic reaction or injury?