FAQ

Frequently Asked Questions

Orders

How old do I have to be to order from The Sensualist? 

U.S. law requires that you be at least 18 years old to order from The Sensualist. By using this site, you confirm that you are at least 18 years old. 

What are my payment options?

We accept all major credit cards, Paypal, Amazon Pay, Google Pay. 

Returns

Due to the personal nature of our products, we do not accept returns. If your order arrives with a damaged or defective product, please send us an email to resolve within 30 days. After 30 days, contact the product manufacturer. 

How will my order show up on my statement?

Orders will appear on statements as “LCMN Products”.

Do you offer discreet packaging? 

Yes, your order will come in a plain mailer/box. The return label will read “LCMN Products”. 

Shipping 

Where is my order? 

Depending on rare factors such as unusually high order volume, inventory restocking, warehouse closures etc, fulfillment may take up to 7 days after the order is received.

We are not responsible for lost or stolen shipments. Please ensure your destination has a secure point of delivery. Tracking numbers are provided by email at the time of shipment. Please contact us at info@thesensualist.com with any questions you may have.

Do you ship to my location?

The Sensualist ships to all U.S. states where sex toys are allowed to be distributed.

At the moment we do not ship outside the United States.

I need my order ASAP, can I expedite shipping? 

We will make every effort to expedite your order but cannot guarantee expedited delivery. Please select expedited shipping and contact us at info@thesensualist.com with your order number.

General

Do you sell gift cards?

Yes we do! Click here to purchase. 

Ingredients 

The Sensualist is strict with our ingredient and material standards. We go to great lengths to research and test products in an effort to curate the highest-quality products. None of our products contain parabens or phthalates. 

For information on our approved materials and which ones to avoid, check out our material guide. 

A list of ingredients can be found on each product page. Please read carefully before purchasing. It is recommended to test skin care products on the inside of your arm before use on the vulva. Discontinue use if reaction occurs. The Sensualist is not liable for any reaction to products.

Which lube can I use?

Here’s a general guide for choosing lubricant. Do your research and choose lubricants without irritating ingredients like: Glycerins, Nonoxynol 9, Petroleum Oils, Polyquaternium-15, Benzocaine, Sugars & Sugar Alcohols. Do not use flavored, scented or lubricants that claim to “tighten”. 

Water-based: Good for general use. Can be used with any type of toy. One drawback of water-based is that they absorb into the skin quickly and may require frequent reapplication. For this reason, they are better suited for vaginal use than anal.

Silicone: Good for general use but especially great for anal toys and anal sex. Silicone lubricants don’t dry out quickly and provide more slip than water-based. However, silicone lubricants are not recommended for use on silicone toys as they can bind to the material and change the surface of the toy. 

Hybrid: These are water-based with a small amount of silicone added. Hybrid lubes are like the best of both silicone and water-based worlds. Just make sure you research as always, and ensure the manufacturer hasn’t slipped in any questionable ingredients. 

Oil-based: Only choose natural, plant-based oils. Regular, pure coconut oil is a great, convenient option because it’s naturally anti-fungal, anti-inflammatory, anti-bacterial. Just make sure your coconut oil is pure, organic and unrefined. Oil-based lube are not compatible with latex condoms so only use them with your personal sex toys, or partners you are fluid-bound with. Oil-based lube can stain your sheets or clothes so take care when using.

How do I clean my toy? 

Generally, mild soap and water is recommended for all products. Do not boil toys or place in the dishwasher. We do not recommend the use of “toy cleaner”. For further questions, please email us at info@thesensualist.com 

Are all toys waterproof? 

The toys that are waterproof are marked as waterproof.  If a toy is marked as waterproof it is safe to use in the bathtub or shower.  Never use any toy in very hot or boiling water. If a toy is marked as water resistant we do not recommend submerging it in water. Toys with a built-in charger or plug should never be used near water and spot-cleaned only while unplugged.  Again, The Sensualist in not liable for any injury resulting from the use or misuse of any product.

I lost my toy charger, can I buy a new one? 

We don’t carry replacement chargers. Please contact the brand manufacturer directly and they will be able to assist you.

What if the product I purchased causes an allergic reaction or injury?

The Sensualist, LCMN Products, LLC, is not liable for bodily injury, sickness, disease or death, or for injury or destruction of tangible personal property, including the loss of use resulting therefrom, that is caused in whole or in part by any act or omission of the Manufacturer, Vendor and/or Distributor of the product or service.  In the event of any injury or damage to property you must contact the Manufacturer Vendor and/or Distributor directly to the extent allowed by applicable law. Please also refer to our Terms of Use which fully discusses such issues.